Refund policy

Cancellations
Orders can be cancelled for a full refund at any time before a shipping label has been created. Once a label has been created, the order can be cancelled/refunded but the postage cost will not be refunded. 

Returns
Due to the nature of our products, we are unable to accept returns of opened items. This policy protects the integrity and quality of everything we sell.

The only exception is parcels that remain completely sealed in their original, unopened shipping packaging. These may be returned within 14 days of delivery for a refund of the product cost. Return postage is the customer's responsibility, and original shipping costs will not be refunded.

Damaged or faulty items
If your order arrives damaged or faulty, please contact us within 48 hours of delivery with photographic evidence and we will resolve the issue promptly.

International orders
By placing an international order, you act as the importer of record and are solely responsible for ensuring the products comply with the laws and import regulations of the destination country, and for any customs duties, taxes, or fees.

We are unable to offer refunds or replacements for parcels that are seized, destroyed, delayed, or refused entry by customs in any country. Please check your country's import regulations before ordering. If a parcel is returned to us by customs intact and unopened, we will refund the product cost minus all shipping fees